If the tracking status says delivered, and you have not received your package, follow the instructions provided below:


  1. Double-check to see if the order was, in fact, delivered, as sometimes carriers leave the packages in a safe place, out of sight and out of the weather, at the driver’s discretion. This could include the front porch, side door, back porch, garage area, or with a neighbor or leasing office.
  2. Check with other members in your house to see if they have received the package on your behalf.
  3. Check to see if it is held in a community mailbox for pickup.
  4. Contact the carrier and ask them about the package by referencing the tracking number


If you are still unable to locate the package after following the instructions provided above, send an email to our customer service team at hello@shieldyourbody.com. Please include your order number in the email.